This article explains how HTConnect.co resellers can use the reseller panel for day-to-day client and order management.
Location
- Knowledgebase > Reseller > HTConnect.co
- Article: HTConnect.co Reseller Panel Operating Guide
Training Video
English video: Please watch the English HTConnect.co reseller panel training video here:
Watch the English HTConnect.co reseller panel video (opens in a new window)
Related Language Version
A Chinese version of this guide is available in the Chinese language section of this knowledgebase article. For Chinese-speaking users, please use the Chinese version rather than the English main article.
Common Reseller Panel Tasks
- Log in to the panel: Use your reseller account to access the HTConnect.co reseller panel.
- Review customers: Use the client list to check customer details, services, and related orders.
- Add a new customer: Create a new client record and confirm the contact, email, and billing details are correct.
- Submit an order: Select the required product or service, review the configuration, and submit the order.
- Track service progress: Check order progress, service status, and support notes from the reseller panel.
- Request assistance: Contact HashTech / HTConnect.co support if you need help with login access, client records, orders, service activation, or video access.
Important Notes
- Do not share reseller login details, video passwords, or client information with unauthorised users.
- If the SharePoint video does not open, confirm you are signed in with the correct Microsoft account or contact support.
- If the English and Chinese instructions differ, follow the latest published video or the current support team guidance.
